{"id":9710,"date":"2019-06-20T07:51:54","date_gmt":"2019-06-20T07:51:54","guid":{"rendered":"http:\/\/studiogatto.es\/?page_id=9710"},"modified":"2024-04-06T18:40:32","modified_gmt":"2024-04-06T16:40:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.studiogatto.es\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1 et_animated  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 style=\"text-align: center;\"><span style=\"font-size: xx-large;\">We want to help you!<\/span><\/h3><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_accordion et_pb_accordion_0 et_hover_enabled  et_pb_text_align_left\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_0  et_pb_text_align_left et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">  Budgetary validity?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>The study of your kitchen will be carried out without commitment to purchase. The validity period is 60 days. For clarity, the estimate will be provided in writing and with each item broken down (kitchen furniture, surfaces, renovation, accessories, appliances).<\/p>\n<p><span style=\"text-decoration: underline; color: #ff0000;\">Covid-19 special measures:<\/span> <span style=\"color: #ff0000;\">Our company is implementing improvements in communication through applications that facilitate the presentation of the budget on-line to minimize the number of visits to our facilities for customers who require it. We will advise you and solve your doubts on-line.<\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_1  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">  Are they coming to take action?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We work with both dimensioned drawings and measurements taken at the client's home. It is a non-binding service and is always preferable<span>.<\/span><\/p>\n<p><span><span style=\"text-decoration: underline;\"><span style=\"color: #ff0000; text-decoration: underline;\">Covid-19 special measures<\/span>:<\/span> <span style=\"color: #ff0000;\">Our company is implementing all the necessary health safety measures as instructed by the authorities. Our team will be prepared to guarantee your safety both when taking measurements at home and during the furniture assembly or renovation phase.<\/span><\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_2  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">  What are the steps to follow?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p><span style=\"text-decoration: underline; color: #ff0000;\">Covid-19 special measures:<\/span><\/p>\n<p><span style=\"color: #ff0000;\">-Customers will be able to visit our stores in complete safety, as they will be provided with disinfection products (mask, hydroalcoholic gel and gloves) before entering our establishments to guarantee sanitary safety.<\/span><\/p>\n<p><span style=\"color: #ff0000;\">-As a small business we can guarantee <span style=\"text-decoration: underline;\">no overcrowding<\/span> in our stores and through previous appointments the customer will be able to have an individualized treatment.<\/span><\/p>\n<p><span style=\"color: #ff0000;\">-Safety distancing is also guaranteed as we will be prepared with protective screens to serve our customers.<\/span><\/p>\n<p><span style=\"color: #ff0000;\">-If the customer prefers and wants to minimize visits to our stores, we have improved on-line communication to resolve doubts or to present estimates.<\/span><\/p>\n<p><span style=\"color: #ff0000;\">-We are implementing a 360\u00ba virtual tour of our showrooms to see our kitchens without leaving home.<\/span><\/p>\n<p><span>Define ideas and materials: Selection of materials and models for budgeting and definition of ideas for the project.<br \/>  In-house measurements: Provides the client with a more accurate and realistic estimate to avoid the dreaded \"surprises\".  <span style=\"color: #ff0000;\">The technician will come to your home with the Covid-19 safety equipment stipulated by the health authorities.<\/span><br \/>  Project drawn with program<\/span><span class=\"googie_link\"><span> <\/span>3<\/span><span>D and<\/span><span class=\"googie_link\"><span> <\/span>render<\/span><span>or: We make a preliminary plan to scale that will give you a reliable idea of the most appropriate distribution and circulation areas to be respected to make the room comfortable and functional.<br \/>  Acceptance of the quotation: the payment system is agreed upon and the delivery date is determined.<\/span><span class=\"googie_link\">.proceeding<\/span><span>We will be glad to assist you in marking the kitchen and in your order.<br \/>  Kitchen assembly: When the furniture arrives at the warehouse, we proceed to the assembly of the kitchen and appliances (purchased in our establishment). <span style=\"color: #ff0000;\">The assembler will come to your home with the Covid-19 safety equipment stipulated by the health authorities<\/span>.<\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_3  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">How long does it take to deliver the furniture?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p><span>The delivery time of the furniture depends on the manufacturer and varies according to the materials and finishes of the doors. Glossy lacquer finishes  <\/span><span class=\"googie_link\">or wood veneer<\/span><span>are usually the longest to produce.<\/span><\/p>\n<p><span style=\"color: #ff0000;\"><span style=\"text-decoration: underline;\">Covid-19<\/span>: Due to Covid-19, delivery times from our suppliers may vary from the usual times.<\/span> <\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_4  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Who will install my furniture?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>The assembly of the furniture will be carried out by qualified personnel working for the company.<\/p>\n<p><span style=\"text-decoration: underline;\"><br \/>\n  <span style=\"color: #ff0000; text-decoration: underline;\">Special Covid-19 measures: <\/span><br \/>\n<\/span><span style=\"color: #ff0000;\">The specialized assembler shall have the regulatory Covid-19 sanitary safety equipment established by the health authorities in order to ensure the safety of all.<\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_5  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">  How long does an assembly take?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Assembly time varies according to the size and complexity of the kitchen.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_6  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">How long will I be without a kitchen?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>In a process of integral reform of your kitchen, in general you will be about 4 weeks without kitchen. It must be taken into account that several industrialists must be involved and we are in charge of coordinating them.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_7  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">After-sales service?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>All our products have a factory warranty. Warranty varies by product and manufacturer. In the case of household appliances it is usually 2 years and for our kitchen furniture it is 5 years.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_8  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">  Payment system?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>The payment system will be made in 3 stages: A first payment will be made for the acceptance of the budget in order to place the furniture order, a second payment will be made once the furniture, appliances and complements arrive at the warehouse. A third payment will be made upon completion of assembly. However, we are flexible and accept changes after studying each particular case.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_9  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Can it be financed?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p><span>Depending on your situation, personalized financing and installments can be studied.<\/span><\/p>\n<p><span style=\"color: #ff0000;\">Financing available at BBVA 2 years interest free<\/span><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9710","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We answer your questions about Reforms<\/title>\n<meta name=\"description\" content=\"Let us advise you in the reform of your house. 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